Tracking Your Order

1. Saskatchewan Prevention Institute will respond to your order request within 24 business hours by providing you an email confirming the receipt and status of your order.

Shipping Your Order
At Saskatchewan Prevention Institute, we are committed to providing prompt and reliable delivery. Our Shipping and Returns policy will make your shopping experience convenient and worry-free. When placing your order, please consider the following:

• Business hours at Saskatchewan Prevention Institute are Monday to Friday 8:30 AM to 4:30 PM, not including regular holidays.
• Saskatchewan Prevention Institute takes the utmost care to ensure the accuracy and promptness of your order. We will respond to your order by email within 24 business hours and comply to fulfill it within 3-4 business days. Orders placed overnight will be responded to within 24 hours from the opening of the next business day. Please note that orders made on a Saturday or Sunday will not be processed until Monday. Once your item(s) is confirmed to be available, we ship your item(s) immediately.
• Delivery only occurs on regular business days and does not include holidays of our delivery carrier. Allow 4 to 5 business days for delivery.
• Should you desire a different method for earlier delivery, there may be an additional fee and you will need to contact us to make that special arrangement.
• Shipping costs will be based on a single item, its weight and destination.

Returning Your Order
At Saskatchewan Prevention Institute we have a 100% satisfaction guarantee policy. Our policy is a full refund within 30 days if the product is accompanied by a receipt and is in original condition (unused). We sincerely hope you find what you need at our website and are satisfied with our product. If for any reason you are not satisfied with your order, we are more than happy to accommodate returns by mail, handled in the following way:

1. Please place the product in the original shipping package. If you have discarded the original shipping package, you may return your order in a clearly labeled package that protects the product.
2. Please include the original receipt. If you have discarded the original receipt, please contact us via email or telephone for further guidelines.
3. On the back of the invoice or separate document, please indicate your reason for return (wrong size, wrong color, damaged, etc.). Please remember to include your address.
4. Please mail the pre-paid package to:
   Saskatchewan Prevention Institute
   1319 Colony Street
   Saskatoon, SK
   S7N 2Z1
5. Saskatchewan Prevention Institute will be pleased to refund any shipping costs for your original order and the refund if the product was defective, damaged, or is an error that we have made. Please contact us for further guidelines.
6. The refund will be processed within a reasonable timeframe and will be issued to the same credit card you used to purchase your order.

Canceling Your Order
At Saskatchewan Prevention Institute we are committed to fulfilling orders in a very timely manner which means there is very little time for you to cancel. We are committed to responding to an order request within 24 hours. You can review the status of your order by returning to our website and clicking on "MY ACCOUNT". Should the order status not be updated since the placement of your order, please contact us immediately either by email or telephone and we will do our best to cancel the order. Please remember, you can always return or exchange your order.

Questions and Concerns
Should you have any questions or require further information on Shipping and Returns, please email us at info@preventioninstitute.sk.ca or telephone us at (306) 655-2512 Monday to Friday 8:30 AM to 4:30 PM.